Christine previously served as the Assistant Director of Operations Support - Policy at Opportunity Home San Antonio, formerly known as San Antonio Housing Authority, and became an expert in federal affordable housing programs. She began as a Policy Analyst on the Policy & Training Team and ascended through the agency to oversee all employees on that team and the Customer Service Team, which receives and responds to inquiries on behalf of the entire agency. 

Christine supported staff and families participating in the agency's affordable housing programs by analyzing, interpreting, developing, documenting, and implementing program administration policies; creating and managing documents and resources; developing and documenting procedures in SOPs; creating training presentations and guides, and personally training staff; coordinating and writing contracts with partnering agencies; providing an excellent standard of internal and external service, and more. Christine continuously promoted communication across teams and departments to improve processes and the client experience, championed effective change management, and produced high-quality work products through a lens of equity, efficiency, and compliance for staff and external partners. Often, the documents and resources to which she dedicated her efforts were sensitive in nature and internal only, but examples of her public-facing work are shared here.

Christine won Opportunity Home’s 2019 Internal Customer Service Award, 2019 Team Customer Excellence Award, 2020 NAHRO Award for Opportunity Home's Pre-Eligibility Process, and the 2022 NAHRO Award for developing and implementing a Digital Client File system for 13,000+ files of families participating in Opportunity Home's affordable housing programs. She has over 15 years of customer service experience and expertise, and is a certified Specialist in the Housing Choice Voucher Program and Public Housing Program.

Prior to her work at Opportunity Home, Christine worked for several years in customer service, including five years at The Woodhouse Day Spa as an Assistant Manager. Christine was also the Editor for Ireland and Associates, LLC. where she worked closely with on-staff writers and company owner, Jill Ireland, to format and edit four winning proposals on behalf of Centene Insurance in their bid for state-awarded health insurance contracts. 

StrengthsFinder 2.0: 

Adaptability, Relator, Input, Intellection, Strategic